Picture this scenario: You come across a problem with your internet connection, and call the service provider’s given customer support team, only to be put on hold for a long time. You’re eventually forced to hang up, and if you were feeling frustrated before, you’re definitely more annoyed now. Your internet problem isn’t solved, and the customer service team isn’t even available!
How many times has this happened to you?
We can all relate to bad or mediocre customer service experiences and it’s a shame that it’s so prevalent within ISPs when it should be a service provider’s priority. Of course, there are good ones out there, with one of them being Windstream.
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What Is Good Customer Service?
Windstream’s customer service is rated pretty highly within its customer base.
To illustrate this point, a customer from Cambridge, Massachusetts posted about her experience with Windstream and its customer support team online on 3rd October 2022. She stated, “Customer since ’83. I was experiencing slow internet. Windstream’s customer service over the phone was very helpful. Had to have a work order put in. These two men went above and beyond. They called before arriving, were very respectful, and got the job done very quickly. Thanks, guys you’re GREAT!!!”
There are tons of testimonies, verifying not just Windstream’s internet quality but also, its proactive customer service.
It is available in 18 states within the U.S., among which include Alabama, Florida, New York, Texas, and others, but in order to be completely sure if it’s available in your state, you can always reach out to its support team.
Windstream also has around-the-clock service support, so you can report an issue at any time! Gone are the days when you’d have to wait on a support agent’s timetable and workday in order to get clear answers.
By providing 24/7 customer support, Windstream is signaling to customers that they are the priority and that their concerns and issues are being heard and resolved, as quickly and efficiently as possible.
Various Communication Channels
Not only is Windstream available all days of the year, but you can reach out to its support team via multiple channels – whichever one suits you best!
If you’d prefer directly talking to an agent in order to resolve an issue, you can simply dial 855-349-9312 and get immediately connected! But if you’re not feeling up to being a social butterfly on some days, you can simply send Windstream an official email or take advantage of its Live Chat option. That normally occurs from Mondays to Sundays (yes, the whole week!) from 7:00 a.m. to 7:00 p.m. (ET).
If you choose to send an email, you should expect a response from Windstream’s team within 1 to 2 business days.
Windstream has separate teams for your separate set of problems and inquiries, so rest assured that you’d be talking and discussing your issues with a trained and knowledgeable professional. Here are all the details.
| For Account Support: | Mondays to Fridays
7:00 a.m. – 8:00 p.m. (ET) Saturdays 8:30 a.m. – 5:00 p.m. (ET) |
(800) 347-1991 |
| For any Service Support: | Available 24/7 | (800) 347-1991 |
| For Financial: | Mondays to Fridays
8:00 a.m. – 6:00 p.m. (ET) Saturdays 8:30 a.m. – 5:00 p.m. (ET) |
(800) 537-7755 |
| For Sales: | Mondays to Fridays
7:00 a.m. – 10:00 p.m. (ET) Saturdays 8:30 a.m. – 8:00 p.m. (ET) Sundays 9:00 a.m. – 7:00 p.m. (ET) |
(888) 664-0841 |
| For Order Updates: | Mondays to Fridays
8:00 a.m. – 6:00 p.m. (ET) |
(800) 481-5441 |
Things to Keep In Mind
While Windstream’s experts will always be available to help, they will or might require some things from your end as well. So, here are a few things to keep in mind, while reaching out to the customer support team.
Always remember to keep your Kinetic account number close by, before hitting that dial button! You can find this information located on your paper bill or you could try logging into the Go Kinetic Customer Portal and find it there. Your social security number is the second thing you’ll need to remember as Windstream’s agents might need to verify your authorization. And last, but not least, they’ll need to know your billing address.
Rest assured, all of this information will only be asked on a need-to-know basis and your information is safe with Windstream.
In Conclusion
With a friendly and highly responsive staff, we’re sure that you’ll find Windstream’s services and agents more than satisfactory since a lot of effort has been put into training and maintaining customer service quality.
The CEO of Windstream, Tony Thomas, stated, “There’s no room for compromise and ‘good enough’ isn’t good enough anymore. Windstream Enterprise is committed to offering the right choice of services and contract terms, to successfully drive your business transformation. We’re so confident in our ability to meet your needs that we don’t just promise your complete satisfaction – we guarantee it.”
